FAQs

Delivery

Can I change the delivery address on the order I have just placed?
Yes, provided you contact us to change the address before we’ve processed and sent your order. Please note products are processed and posted on the same day they are ordered; to avoid disappointment please contact us ASAP.  Please also ensure you have read and accepted our Terms and Conditions of sale
Can i have my parcel delivered to a different address?

Yes, when you order simply input the address you wish for your products to be sent to.

Can I leave instructions detailing where I want the parcel left if I am not home?

Yes, you can do this when you order your product in checkout.  We will then print the instructions on your parcel so that the carrier can act upon it.

Can I return something and reserve another item in exchange?

Yes, just let us know what item you would like to reserve when you submit the return via our return form or within your orders, provided it is in accordance with our returns policy.

Can you post my order in discreet packaging?

All our orders are posted in discreet packaging; there are no logos or identifying features, it just appears to be a plain parcel.  This is perfect if you are having something delivered to a work address, or as a gift for a friend.

Can you send my order by courier?

Most of our smaller orders are sent with Royal Mail, however upon request (or for larger orders) couriers can be used. If you would like to use a courier please contact us.

Do you offer a next day delivery service?

Only within the UK when you order before 3pm, then we will be able to provide a next day delivery service.  If you are ordering from outside the UK unfortunately we are not able to provide next day delivery at this time.

Do you send parcels to bfpo addresses?

Yes, please ensure you state the correct BFPO number on the delivery address.

How long will my order take to reach me?

We offer a range of postage options for our UK and worldwide customers.

We pride ourselves on not making a profit on our postage costs; we simply charge what it costs us to send your item(s) and any excess funds that we take will be refunded to you as store credit.

Domestic services

  • Standard Delivery – (Royal Mail Second Class)
  • Rapid Delivery – (Royal Mail First Class)
  • Next-Day Delivery – (Royal Mail Next Day)
  • Signed For First Class
  • Signed For Second Class

Royal Mail aims to deliver first class items by the next working day, second class items within three to five working days.  The Signed For services provide proof of delivery.

For an additional fee the Next Day Delivery Service will guarantee receipt by 9am or midday.  Please note that Next Day Delivery requires a signature, so someone will need to be present to sign for the package.

International

International delivery prices vary depending on the destination country, and the size and weight of your package.  Different countries offer different levels of tracking as provided by Royal Mail and their international partners.

We will provide an estimate for your shipping, and anything you spend over that cost will be refunded as store credit. For all other enquiries about international postage and alternative carriers, please contact us.

 

How long will my order take to reach me?

It depends on which of our postal services you choose:

  • UK Standard – Estimated 3-5 working days
  • UK Rapid – Estimated 1-2 working days
  • UK Next Day – Next Day*
  • Outside UK – Estimated 7 working days

*available provided the order has been placed before 15:00. Delivery options are either before 09:00 or 12:00.

How quickly can I get my order to an address outside of the uk?

Delivery times outside the UK vary depending of what country you are ordering from.  Some orders can take in excess of a week to arrive, and there is also a chance they may be delayed by customs (if applicable).  We strive to ensure that all orders are processed and dispatched on the same day they are ordered to limit the delay in receiving your purchase.

What counts as a “safe place”?

We only use trusted postal services such as Royal Mail, DHL or Hermes. Where a parcel is left is down to the discretion of our postal service. If you have any specific locations of where to leave your parcel, you will have the opportunity to state this on our order form.

What do I do if my parcel doesn’t arrive?

Our packaging and posting department take every care when addressing and sending our products. If you have not received your purchased items within the estimated delivery slots please contact our team and we will do our best to help.  If your order is deemed to be ‘lost’ we will send you a refund or a replacement of your choosing.

Please note the following estimated delivery slots:

  • UK Standard – Estimated 3-5 working days
  • UK Rapid – Estimated 1-2 working days
  • UK Next Day – Next Day*
  • Outside UK – Estimated 7 working days

*provided the order has been placed before 15:00.

What if I am not in when you try to deliver the parcel?

We only use trusted postal service such as Royal Mail, DHL or Hermes.  If you are not in a parcel can be left in a safe place; this is down to the discretion of our postal services. If you have any specific locations of where to leave your parcel you have the opportunity to state this on our order form.

Which countries do you deliver to?

Presently we can deliver to every country except from:

  • Nigeria

As appropriate, we may offer limited services to certain destinations.

For specific enquiries about international delivery please contact us.

Will my parcel fit through my letterbox?

This will vary depending on the style of the purchase made; and also in some cases the quantity.  Where possible we will reduce packaging to limit the impact on the environment, and for your convenience.  However, some items require a little more padding to keep them safe, and this means that sometimes parcels can be larger than letterboxes.  Where a parcel is left is down to the discretion of our postal service, but if you have instructions regarding this then please enter these in the appropriate box on your order form.

Will you let me know the status of my order?

Yes, you will receive a confirmation email upon receipt of your order, and we will send you another email as soon as your parcel has been handed over to our trusted postal services.  Please note we aim to process all orders on the same day.

Fitting & Sizing

My new bra is rubbing and digging in, can you help?

Of course, this is what we are here for. We understand that each pair of breasts are different,  so please contact our fitting team for the advice best for you.

Why don’t you stock your products in my size?

Please note that we only stock our bras in cup sizes D and above. Due to the gap in the market identified, we’ve chosen to provide products for those unable to find reasonably priced lingerie that fits well. We apologise for the inconveniences caused.

Gift Vouchers

Can I have a gift voucher sent directly to a different person?

The gift voucher will be sent to the email address you provide when you fill in the details of the gift voucher. To send a gift voucher to a different person just simply input the email address and name of the person you wish to send the gift voucher to.

For more information about gift vouchers please see this information page.

I’ve ordered an gift voucher, how long will it take to reach me?

The gift voucher will be sent to the email address you provided within 2 hours of payment being cleared. For more information about GIFT vouchers please see this information page.

If I pay by gift voucher and don’t spend the full value, how will I be refunded?

The remaining balance will still be on the gift voucher, you will be able to use this on your next order. Please note that we cannot exchange the gift voucher for its equivalent cash value. For more information about gift vouchers please see this information page.

Orders

Can I cancel my order?

Yes, provided you cancel before we have completed your order. Please note that most products are processed and posted on the same day they are ordered.

To cancel an order simply head to “My Account” then “Orders” which will allow you to find the items you wish to cancel. Select “Cancel” and we’ll send you a confirmation email.

Can I change my order?

Yes, provided you contact us with details of the change before we’ve processed and dispatched your order.  Please note we endeavour to do this on the same day they are ordered.  To avoid disappointment please contact us ASAP.

Can I return something and reserve another item in exchange?

Yes, just let us know what item you would like to reserve when you submit the return via our return form or within your orders, provided it is in accordance with our returns policy.

Why don’t you stock your products in my size?

Please note that we only stock our bras in cup sizes D and above. Due to the gap in the market identified, we’ve chosen to provide products for those unable to find reasonably priced lingerie that fits well. We apologise for the inconveniences caused.

Will you let me know the status of my order?

Yes, you will receive a confirmation email upon receipt of your order, and we will send you another email as soon as your parcel has been handed over to our trusted postal services.  Please note we aim to process all orders on the same day.

Payments

Can I pay by telephone?

Yes, if for any reason you would prefer to pay over the phone, then please call us on 07515 489574 and we would be delighted to process your transaction.

I have ordered an gift voucher, how long will it take to reach me?

The GIFT voucher will be sent to the email address you provided within 2 hours of payment being cleared. For more information about GIFT vouchers please see this information page.

I’ve been notified of a problem processing my voucher details, how can I update my order?

After you have selected and confirmed your payment method, your PayPal or bank account will receive a pending transaction within an hour of making the purchase. Once payment has been processed and accepted we will send you a confirmation email.

If we experience a problem with your payment method you will receive an email notification of this and you will have the opportunity to retry your transaction or change payment methods.

If I pay by gift voucher and don’t spend the full value, how will I be refunded?

The remaining balance will still be on the gift voucher, you will be able to use this on your next order. Please note that we cannot exchange the gift voucher for its equivalent cash value. For more information about gift vouchers please see this information page.

If I want to pay by cheque, who do I make it payable to?

We only use secure encrypted payment gateways; you can select what method you would like to use on the last step on checkout. The payment methods we accept are:

PayPal – PayPal is a secure, fast, and effective way of processing payments. To use PayPal please select the yellow “PayPal” button at the end of check out.

Credit/ debit card Transactions – through STRIPE (debit/credit vouchers) – To make a voucher payment please select “pay by voucher” at the end of checkout. STRIPE is a secure, fast, and efficient way of processing payments.

Credit/ debit card transactions – via telephone. If for any reason you would prefer to pay over the phone, then please call us on 07515 489574 and we would be delighted to process your transaction.

Cheques – Please send any cheques to “LARGE CUP LINGERIE LTD”

Kemp House

160 City Road

London

EC1V 2NX

 

Please note, your order will not be sent until the cheque has arrived and been cleared.

 

If you would like to pay via another method, please contact us.

 

If I want to pay by cheque, who do I make it payable to?

Please send any cheques to “LARGE CUP LINGERIE LTD”

Kemp House

160 City Road

London

EC1V 2NX

Please note, your order will not be sent until the cheque has arrived and been cleared.

 

Is your website secure?

Yes, our website is completely secure. We use 256bit RSA encryption to keep your personal data secure. All payments are processed by independent companies (Stripe/Paypal) which are also secure. If you have a query about website security please contact our IT manager. (tom@largecuplingerie.com)

When will my voucher be charged for my order?

After you have selected and confirmed your payment method, your PayPal or bank account will be charged within an hour of making the purchase. Once payment has been processed and accepted we will send you a confirmation email.

If we experience a problem with your payment method you will receive an email notification of this and you will have the option to retry your transaction or change payment methods.

Returns & Exchange

Can I exchange my order online?

Yes, if you used an account to order simply go into “My account” then “My orders”, select the product(s) you wish to exchange then select “Exchange”, else use our exchange form.

This will take you to the shop where you can select the new item/ size you wish to exchange for.  If the products differ in price, you will need to pay the difference. Alternatively, if the new product has a lower price than the previous order you will be refunded.

Please also note that there may be a small delivery fee for the exchange, however, we do try to keep this to a minimum.

Can I return items from different orders together?

Yes, as long as all items are still within the return period of 14 days. Simply go to “My Account” then “My Orders” and select the items you wish to return or use our returns form.

Can I return something and reserve another item in exchange?

Yes, just let us know what item you would like to reserve when you submit the return via our return form or within your orders, provided it is in accordance with our returns policy.

How can I return my order/an item?

If you are not satisfied with your item(s) you can return your product(s) by using our return form or within your account within 14 days of receiving your product.  If you would like to exchange your product for a different size or item you can state this on our exchange form or via your account.

How can I track my returns?

After you have submitted a return request we will acknowledge receipt of this. Once we have received the returned product we will notify you and process your refund  within 14 days.

Unfortunately it is not possible to track the postage for returns, unless they are sent back using a tracked service.

How long will it take for me to receive my exchanged order?

We process all orders and exchanges as efficiently as we can, however please note that we are unable to send your exchange item until we have received the original purchase. This process can take up to a week within the UK.  

For international orders this process could take up to 2-3 weeks, and longer in exceptional cases.

I’ve received a faulty/incorrect item – what can I do?

If you need to return a faulty item, or one that does not match that which you ordered, please contact us, and we’ll attempt to rectify this immediately.  If there is any other reason you need to send something back, please use our return form or via your account.

My new bra is rubbing and digging in, can you help?

Of course, this is what we are here for. We understand that each pair of breasts are different,  so please contact our fitting team for the advice best for you.

What is the returns policy for sale items?

Items on sale are only eligible for exchange or a store credit refund.  This means we are unable to offer you a cash refund.

To exchange a sale product simply go into “My account” then “My orders”, select the products you wish to exchange then select “Exchange”.

This will take you to the shop where you can select the new item/ size you wish to exchange for.  If the products differ in price, you will need to pay the difference. Alternatively, if the new product has a lower price than the previous order you will be refunded.

Why is my item non-returnable/exchangeable?

There are a number of reasons why an item may be deemed unsuitable for refund  or exchange:

  1. The item was in the sale; unfortunately items in the sale are not refundable, but YOU STILL CAN EXCHANGE SALE ITEMS
  2. The return period has expired; you have 14 days from receipt of the item to let us know about a return/exchange.

The item has been damaged after your receipt; if you believe damage was caused in transit then please contact us.

Will my postage be refunded if I cancel my order?

Yes, so long as you let us know about the cancellation before we have processed and posted your order.  Please note we aim to process all orders on the same day they were raised.

Will you notify me when you have refunded my voucher?

Yes, if your product is eligible for return you will receive a refund within 14 days of us receiving the product back.

Technical Assistance

I have questions or feedback about your new website. what can I do?

We take great pride in our new website and we hope you love it as much as we do. However we are always working to make the buying process easier so if you have any suggestions or feedback we would love to hear from you. Please contact our IT team direct: jack@largecuplingerie.com

I’ve forgotten my password, can you send me a reminder?

We do not store our customers passwords in order to keep the highest website security possible, however you can reset your password.

Please follow this link to reset your password. If you are still having problems then please feel free to contact us.